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FREQUENTLY ASKED QUESTIONS

Why should we book a villa through BE&D instead of directly with the owner or hotel reception?

We are a professional villa company. When you book your luxury villa through us you are assured that:

  • *All bookings include complimentary airport transfers
  • *The property you rent is a clean, top-quality villa that has the amenities you desire
  • *We can arrange for the concierge-level services you desire with a minimum of effort
  • *We act as your middleman, dealing with homeowners, resorts, management teams and service providers – leaving you free to enjoy a carefree holiday
  • The rates are the same as if you go direct to the owner however we do all the hard work for you

How far in advance do I need to book?

Bookings are based on a first in basis. The earlier you book the more

likely you are to secure the booking for the desired property and dates.

Can you accommodate last minute bookings?

Yes, if the desired property is available then we are more than

happy to book accommodation up to 24 hours before arrival. This is on the condition full payment has been

received prior to your arrival.

Can I place a hold on a villa?

We can hold villas for up to 48 hours and then they are automatically released.

Availability can change day to day so this is a good option if you need time to think or talk to the rest of the group.

Why our prices are lower than those from other services?

We work directly with the owners of villas. Special conditions of cooperation allow us to provide you not only with contemporary service, but also with the best

prices.

Conditions of Cancellation?

As we work with different owners of villas the cancellation conditions for each specific villa will be different and will depend on the owner of the villa.

All cancellation conditions are listed on the villa description and villa reservation page. Villas owners set the cancellation policy. Please read out terms and condition page for cancellation costs.

Why should I book a villa instead of a hotel?

When you break down a per-person rate for a villa rental and compare it with an upscale resort or high-end hotel,

you’ll find it’s highly competitive. Also, a holiday villa has features and amenities that you won’t find in even the

best hotels, or resort: complete privacy, gourmet kitchens, private swimming pools, spas and grounds, and often

beautiful, stunning views. Your time in a luxury villa also lets you experience your destination as the local

residents do. You get to live daily life in a favorite locale among luxurious surroundings. Best of all, at a BE&D’s

villa you’re surrounded by the people you want to be with – friends, family, and significant others.

Are the villas children friendly?

Almost all our villas have spas or swimming pools, as well as state-of-the-art entertainment systems. We can also provide you with a list of local playgrounds; bike paths, attractions and children-oriented activities that can help you plan your children’s entertainment. All of the nannies on our preferred providers list are experienced at keeping children happily occupied. We can also help you organize baby equipment so you can travel lightly.

How do I rent a villa?

The process is pretty straightforward. Look over our list of villas. You can search by name, location, guests and rate. When you see a villa (or villas) you like, simply click on the enquiry button and send message to our expert team, or call us on +62361 200 3228 (office) /+628111477888 (mobile) and speak to a reservations agent. We will be happy to answer all your questions about the property you’re interested in.

Can you hold a property for me for specific dates?

Yes, we can. We will place a 48 hour courtesy hold on the property you’re interested in to give you time to make a final decision.

How do I check into the villa?

Within 48 hours of booking a villa we will email you a booking confirmation. This will list the name of villa, dates, address, managers contact details, the driver’s number and a map. One of the villa staff will be on hand to greet you and show you around the villa and answer questions about its appliances and amenities when you arrive.

Do you offer high season, shoulder season and low season rates?

Yes. Depending on the time of year, rates at our properties will vary. Generally speaking, our peak season is December to January, high season is from July to September and low season is January to June and September to December. Some villas also increase rates for the Chinese New Year and Easter.

Can you accommodate large groups?

We have several properties that can accommodate large groups (10 to 36 people) and are well suited to family gatherings or corporate meetings and events. You can ask our team to recommend some to you. Or, refine your search on the website which divides our properties according to bedroom count.

Can I rent a villa for longer than 30 days?

Yes you can. We have some villas that are available for longer-term rentals of several months or even up to a year. Our team can tell what is currently available.

Do you adjust the rate for a long-term villa rentals so we don’t have to pay premium rental rates?

Yes of course. Property prices will depend on the villa owners but in most cases they are happy to reduce the rental charge for a long-term rental.

Do you base the rental price on the number of people staying at the property?

No. The fee you pay is for the villa you rent, not the number of people staying in it. But do keep in mind that each villa’s “sleeping capacity” is listed on the website. There may be some exceptions, which we will mention when you enquire.
 Rates quoted allow for maximum occupancies of the villa as shown in the provided information. The number of guests staying in a property cannot exceed the maximum number of guests published or agreed in the bookings confirmation. If you do have additional guests after the booking has been made please contact our staff as additional charges may be required.